What's New

In today's dynamic work environment, hybrid work solutions are more crucial than ever. That’s why we are thrilled to introduce Poly Lens Desktop 2.1 for Windows – a groundbreaking solution designed to simplify hybrid work and enhance productivity. This latest release not only frees up precious USB ports on slim notebooks but also ensures worry-free portability, providing seamless connectivity with or without a Bluetooth dongle.

Unmatched Features and Benefits​

Avaya Call Control​

Poly Lens Desktop 2.1 addresses the organizational needs for Poly Headset support with Avaya call control. Users can effortlessly answer, decline, mute, unmute, and sync calls from their personal headsets or earbuds, ensuring a smooth and efficient communication experience.

Comprehensive Device Support for Poly Video​

Poly Lens Desktop 2.1 addresses the organizational needs for Poly Headset support with Avaya call control. Users can effortlessly answer, decline, mute, unmute, and sync calls from their personal headsets or earbuds, ensuring a smooth and efficient communication experience.

Enhanced Compatibility with Select Poly Headsets and HP Notebooks​

Poly Bluetooth® headsets offer straightforward connectivity to most modern notebooks via Bluetooth®. Users utilizing Poly Lens 2.1 with an HP-supported notebook will experience an enhanced pairing process that provides a more secure and efficient connection without the need of a USB dongle. Visual indicators and single-click connections ensure that users connect solely to their own device, effectively eliminating the risk of interference from nearby devices.

Poly Lens Desktop 2.1 is a game-changer for hybrid work environments, offering unparalleled business value and end-user benefits. It simplifies device management, enhances security, and ensures seamless connectivity, making it the ideal solution for modern enterprises. Embrace the future of hybrid work with Poly Lens Desktop 2.1 and experience the difference in productivity and user satisfaction. Stay connected, stay productive – with Poly Lens Desktop 2.1.

Poly Lens Desktop 2.1 supports a range of Poly Headsets and HP notebooks, enhancing user flexibility and productivity. Newly supported headsets and accessories include Poly Voyager Legend 50, Poly Voyager Legend 30, Poly Voyager Free 20 with Bluetooth® direct and HP differentiated pairing, and Poly Voyager Office Base.

Pending¹ Poly Studio V12 availability.

At Poly, we’re committed to delivering secure, seamless, and user-friendly experiences. To enhance security and improve ease of use, we are making a significant change to Poly Lens authentication: moving away from local accounts and focusing exclusively on Single Sign-On (SSO) authentication. This transition aligns with industry best practices and ensures a more robust and efficient user experience.

What’s Changing?​

As of February 18th, 2025 Poly Lens no longer supports the creation of local accounts. Users will be required to sign up and log in using SSO credentials from one of the supported identity providers, HP, Microsoft, Google, or Apple. Today, existing local accounts will continue to work, but in the near future, existing local accounts will be phased out, and users will be guided through a migration process to transition smoothly to SSO.

Why the Move to SSO?​

Security and usability are at the heart of this change. Here’s why we are making the shift:

1. Seamless User Experience
   Logging in with SSO eliminates the need to remember multiple credentials. Users can access Poly Lens with the same credentials they use for other business applications, making the login process faster and more intuitive.
2. Enhanced Security
   Local accounts can pose a security risks. By relying on SSO, organizations can enforce stronger authentication methods, multi-factor authentication (MFA), and centralized identity management, reducing the risk of unauthorized access.
3. Simplified User Management
   For IT administrators, managing multiple local accounts can be cumbersome. With SSO, user access is streamlined, reducing the need for password resets, manual account provisioning, and user role management. This leads to improved operational efficiency and better compliance with security policies.

Looking Ahead​

This change marks an important step in our ongoing mission to provide secure, scalable, and modern solutions for our users. By removing local account sign-ups and standardizing SSO authentication, we are future-proofing Poly Lens for a more secure and streamlined user experience. We appreciate your support and commitment to security as we make this transition.

Ever looked at your device list and thought, "Wow, I wish I had a better way to organize this mess"?
Well, your wish has been granted! We’re excited to introduce Tagging in Poly Lens — a simple yet powerful way to categorize, filter, and manage your devices with ease.

Whether you want to group devices by location, department, status, or something completely out of the box (we won’t judge if you tag a device as "Bob's Problem Child") — this feature gives you full flexibility.

How Tags Make Your Life Easier​

With tags, you can:
✅ Quickly locate devices by filtering based on tags.
✅ Organize your inventory using custom labels that fit your workflow.
✅ Efficiently manage devices by grouping them in a way that makes sense to your team.

Getting Started with Tags​

Create a Tag​

1. Navigate to Manage > Tags.
2. Select Add New.
3. Enter a name for your tag (e.g., Conference Rooms, Needs Attention, or Definitely Not Haunted).
4. (Optional) Add a description for clarity.
5. Choose a color for your tag—because who doesn’t love some color-coded organization?
6. Select Save.

Assign a Tag to a Device​

1. Navigate to Manage > Inventory.
2. Select the device you want to tag.
3. Click the Tags button.
4. Choose the tag(s) you want to assign.
5. Tags will now appear in the Tags column of your Inventory.

Fun Ways to Use Tags (Because Why Not?)​

💻 "CEO’s Favorite" – For that one device that gets special treatment.
🔧 "Frequent Flyer" – The device that’s always needing a reboot.
🔴 “HAL 9000” – For the device that refuses to cooperate.
💀 "End of Life" – For the tech that’s on its last legs but still holding on.

Start Tagging Today!​

Tags are available now in Poly Lens, so go ahead and start organizing your devices like a pro. Need help? Check out Poly Lens Help - Tags or reach out to our team! Happy tagging! 🎉

In today's hybrid work landscape, IT managers face unprecedented challenges in ensuring seamless productivity and manageability of devices across diverse environments. Addressing these needs, HP has recently launched three innovative docking solutions: HP Thunderbolt 4 100W G6 Dock, HP Thunderbolt 4 Ultra 180W G6 Dock, and the HP Thunderbolt 4 Ultra 280W G6 Dock. These advanced docks are designed not only to simplify connectivity but also to resolve critical pain points experienced by IT managers and end users alike.

Remote Manageability: The Game Changer​

One of the standouts feature of HP's new docking stations is the enhanced remote manageability. Integrating these docks into the Poly Lens management platform enables IT departments to remotely onboard, manage, and monitor the devices, revolutionizing the way IT support is delivered. This capability is crucial in ensuring both traditional office setups and home offices are seamlessly maintained and optimized.

Effortless Onboarding​

The new HP Docks support bulk onboarding by IT for large-scale deployments, as well as PIN onboarding for smaller or individual locations such as home offices. This flexibility ensures that no matter the scale of deployment, the process is streamlined and efficient. Once onboarded, devices appear in the Poly Lens Inventory view, providing a comprehensive overview for IT administrators.

Comprehensive Monitoring​

From the Poly Lens Inventory view, IT administrators can monitor active status, sort by type, location, IP address, or other details. The inclusion of a geo-filter map view and customizable columns allows for a tailored monitoring experience. This level of detail ensures that IT professionals can quickly identify and address any issues, maintaining optimal performance across all devices.

Provisioning and Customization​

The Settings tab within the platform allows for the adjustment of provisioned settings, accommodating deviations from bulk provisioning to meet specific use cases. This flexibility ensures that each device can be customized to suit individual requirements, enhancing the user experience and productivity.

Enhancing IT Control and User Experience​

The integration of HP Docks into the Poly Lens management platform demonstrates the essential role of Poly Lens in successful deployments. This integration provides IT professionals with the necessary controls to manage and optimize the performance of HP Docks, regardless of the user's location. The result is a more streamlined, efficient IT management process that greatly enhances the overall experience for end users.

We encourage our customers to add the newly supported HP Docks to their existing Poly Lens Account enabling better device management for IT, and better desktop experiences for end users. For more information on how HP's new Thunderbolt docking solutions and the Poly Lens platform can revolutionize your IT management, visit the Poly Lens site. See an example of the management features in action here. Learn more about the newest HP G6 Docks here.

¹Poly Lens support includes the next generation of HP Docks only (HP Thunderbolt 4 100W G6 Dock, HP Thunderbolt 4 Ultra 180W G6 Dock, and the HP Thunderbolt 4 Ultra 280W G6 Doc).

Video collaboration has become an essential part of how we work. With teams spread across different locations and varying in size, businesses are investing heavily in video-enabled rooms to facilitate communication, idea generation, and problem-solving. However, ensuring these rooms are being used to their full potential and achieving a solid return on investment can be a challenge.

As an IT administrator responsible for managing room-based video collaboration solutions, you're likely familiar with the complexity of maintaining these spaces—both from a technical and operational standpoint. Video rooms are a significant investment, encompassing real estate, equipment, furnishings, power usage, and more. But the question remains: Are these investments truly paying off? Are the rooms being used efficiently? Are users facing any hidden technical issues that could be impacting productivity?

Enter Poly Lens Pro for Rooms. This powerful new software offering on the Poly Lens platform is designed to provide IT administrators with enhanced control, seamless integration, and actionable data to optimize the use of video rooms across your organization.

Let’s break down the key features that make Poly Lens Pro for Rooms a game-changer for IT admins:

1. Remote Room Access: Support Wherever You Are

One of the most valuable features of Poly Lens Pro for Rooms is Remote Access. As an IT admin, you can remotely assist users, configure systems, or even perform maintenance on video rooms, no matter where you are.

With just a few clicks, select the room system you want to manage from your inventory and connect to it. Once connected, you can control the system as if you were physically in the room, ensuring quick resolutions and minimizing downtime. This level of access simplifies troubleshooting and helps you maintain smooth video collaboration across your organization.

2. Room Analytics: Understand Usage and Optimize Resources

Poly Lens Pro for Rooms offers a comprehensive Room Analytics feature that tracks how often your rooms are used, for how long, and by how many people in each timeframe. By connecting to a supported calendaring system, you can even gain insights into room utilization inside or outside of scheduled meetings.

This data is crucial for identifying underutilized rooms, optimizing resource allocation, and making more informed decisions about your video collaboration investments. It can also help with space planning, ensuring that you’re not overinvesting in underused resources.

3. Room Insights Dashboard: Visualize Data for Better Decision Making

The Room Insights Dashboard provides a detailed, easy-to-read view of various aspects of your video room deployment. It includes visualizations on key metrics such as:

• Device types
• Utilization vs. occupancy
• Uptime and total usage
• Booked vs. occupied rooms
• Call type and trends
• In-person meetings

The data presented on this dashboard helps you assess room performance and user behavior, making it easier to pinpoint areas for improvement and identify trends that can inform your future technology investments.

4. Enriched Insights via Calendar Integrations

Poly Lens Pro for Rooms also integrates seamlessly with your Microsoft Office 365 calendar, enriching your calendar-based insights and offering an additional layer of data for room utilization. By analyzing meeting schedules and room usage in conjunction with these calendar insights, you can uncover even more granular data about how your video rooms are being used and make strategic adjustments accordingly.

5. Powerful Data Visualization with Microsoft Power BI

For those who require more advanced analysis, Poly Lens Pro for Rooms allows you to connect data to Microsoft Power BI. This integration provides a visual representation of key metrics like device usage, adoption, and inventory status. You can create custom reports, share insights with team members, and gain deeper, actionable insights into the effectiveness of your video room deployments.

6. Zoom Device Management Integration

For organizations utilizing Zoom for video collaboration, Poly Lens Pro for Rooms offers seamless integration with Zoom Device Management. This integration streamlines the management of Zoom-enabled video rooms and provides visibility into the Zoom ecosystem, facilitating performance monitoring and proactive issue resolution. The use of deep links to Zoom Device Management further empowers IT professionals with enhanced control capabilities.

7. APIs for Customization and Flexibility

For those requiring enhanced control beyond the core APIs available to all customers, the complete suite of Poly Lens Pro for Rooms features is accessible via APIs. This comprehensive set of APIs is specifically designed to facilitate custom integrations, reporting, and data-sharing capabilities. It provides IT administrators with the flexibility to tailor the platform to the specific needs of their organization.

Conclusion: Better Tools for Better Collaboration

Poly Lens Pro for Rooms goes beyond a regular IT management tool – it maximizes the value of video room investments. By offering powerful insights into room usage, device performance, and user behavior, Poly Lens Pro for Rooms enables businesses to make informed decisions about their video collaboration technologies.

For IT administrators, this means more control, less downtime, and the ability to optimize room usage and resources. For end users, it translates into a more reliable and enjoyable video collaboration experience that boosts productivity and collaboration.

Now, Poly Lens Pro for Rooms is available as a limited time free trial to all customers, giving you the chance to experience firsthand how it can transform your video room management. With this trial, you can unlock the full potential of your video collaboration solutions and take a data-driven approach to optimizing your investment. Go to Lens.poly.com to start your free trial of Lens Pro for Rooms today.

Since we introduced the new Poly Studio Base Kit G9 Plus for Microsoft Teams Rooms in May last year, we have had quite a lot of enhancements around Poly’s PC-based room solutions, i.e., Microsoft Teams Rooms and Zoom Rooms, in the second half of last year. Let’s recap what happened.

Certification of Poly Studio V Series (Studio V52 and Studio V72) for Microsoft Teams Rooms and Zoom Rooms​

The introduction of Poly Studio V Series based on “2nd gen” video bars has a significant impact on our PC-based rooms in terms of capabilities they support today, such as latest Poly DirectorAI features and noise blocking technologies, but also for future enhancement that can be supported on our PC-based platforms, including Poly Studio E360 center-of-table camera and Modular Room (Poly StudioNet) support. This, along with having the complete audio and video setup across room sizes, makes our Windows portfolio more consistent and complete.

Introduction of Poly Lens Room app for better PC-based Room Management​

Unlike the previous generation of Microsoft Teams Rooms, Poly Studio Base Kit G9 Plus included Poly Lens Room app, to be able to better manage the firmware updates on the compute and the touch controller, and when registered to Poly Lens, administrators gained more insight and control to Teams Rooms.

With subsequent releases, this capability was extended to existing Poly’s Zoom Rooms systems, and more management features were enabled so you can manage the whole system including the connected peripherals from Poly Lens portal.

Lens Room v1.5.147 added Poly’s Zoom Rooms support. Now you can choose between Teams Rooms or Zoom Rooms when you install the Lens Room app.

Lens Room v1.5.257 (and HPCC 1.0.0.2945) added Camera Control App support for Studio V52, V72 and E60 cameras (available on Poly Studio Base Kit G9 Plus)

Lens Room v1.9.290 added device settings support for the Studio V52, V72, and E60 when they are connected to the Teams Rooms or Zoom Rooms compute.

As more capabilities are expected to be added to the provider apps or to the USB video bars throughout 2025 and beyond, Poly Lens and Poly Lens Room app will grow their capabilities. Stay tuned.

We’re excited to introduce HP ID Single Sign-On (SSO) as a new sign-in option for Poly Lens. This integration simplifies access to the Poly Lens platform and enhances your ability to seamlessly manage your access credentials with the broader suite of HP solutions, creating a more unified and efficient workflow experience.

What is HP ID?​

HP ID is a centralized identity solution from HP that lets you use one set of credentials for various HP services. Key benefits include:

• Simplified Access: Use a single sign-in flow to access supported HP solutions and the Poly Lens ecosystem of cloud portals and apps.
• Enhanced Security: Industry-standard authentication safeguards your account.
• Seamless Ecosystem: Switch effortlessly between HP solutions without managing multiple credentials.

How to Get Started​

1. Visit the Poly Lens sign-in page on any Lens app or the Lens cloud admin portal.
2. Select Sign in with HP ID.
3. Enter your credentials. Don’t have an HP ID? Create one quickly during the sign-in process.

A Unified Experience​

HP ID integration makes accessing HP solutions easier, more secure, and future-ready. Log in today to experience the difference, and stay tuned for more updates to Poly Lens.

We are excited to announce the Auto-Sync Credentials with Devices feature in Poly Lens, designed to streamline device onboarding and provisioning. This capability allows for seamless configuration management through policies, ensuring all IP-connected devices are efficiently managed, regardless of how they were initially onboarded.

When this feature is enabled, it will convert PIN/QR code onboarded devices to provision-based device management, which allows these devices to be managed using the robust policy management tools in Poly Lens.Additionally, you can easily and centrally update provisioning credentials for all devices in your Poly Lens Account, ensuring uninterrupted use of Device Provisioning in Poly Lens.

The Auto-Sync Credentials with Devices feature reduces the workload for administrators by automating the provisioning process, saving time, and minimizing errors. Embrace the future of device provisioning with Poly Lens and experience the ease and efficiency of this new capability today!

For more information on how to access the feature, please reference Poly Lens Help.

We are excited to announce the release of Poly VideoOS 4.4.0, now available for all users! This latest update includes new features designed to enhance deployment flexibility, setup ease, and elevate the hybrid meeting experience. Additionally, it includes a new program that focuses on innovative feature development and customer collaboration.

Here's a closer look at the release highlights:

• Expanded Support for Studio E60 Connected over Ethernet Connect Studio E60 to Studio G62 or G7500 video conferencing system over Ethernet for a simple, flexible, and cost-effective large room setup.

• Access AV Controls from a Poly Touch Panel
  Seamlessly integrate with leading control systems to expand a Poly TC8 or TC10 touch controller as an advanced room controller that provides a single panel for everything.

• Poly DirectorAI Perimeter Live Setup Updated experience allowing admins to setup the meeting room perimeter by using a touch controller in the room to see a live view of who is included or excluded then adjust accordingly.

• Poly Lens Remote Access
  Admins can remotely see displays in the room and drive or control every aspect of the system from Poly Lens. Learn more in the Remote Access blog.

• Poly Labs
  A collaborative program delivering innovative pre-release features and experiences to customers more quickly. Learn more in the Poly Labs blog.

• For Zoom customers - Zoom Smart Gallery Enhancement Now supports up to four simultaneous video streams on 2nd gen Studio X video bars and Studio G62.

• For Poly Connect customers – Meeting Control App
  For highly secure environments needing full control of entry, display layout, chat viewing, and customization. HP|Poly and Pexip put Meeting Control in the users’ hands blog.

For detailed information on all the new features and improvements, please review the PolyOS 4.4.0 release notes.

HP and Poly is focused on delivering market leading future of work experience solutions for our customers across our PC, audio, video and software portfolio. The launch of our next generation Poly Lens Desktop 2.0 Windows application is a great example of our work solution focus and gives us the foundation to deliver future innovations to enhance our customers’ meeting experiences.
Today we are announcing delivery of our exciting first to market innovations which include:

• Bluetooth® direct device management – Allowing for headset device settings customization and seamless software updates for our end users and scalable management through policies for our IT Admins for select Poly Voyager headsets. See the Poly Bluetooth Direct Demo for detailed information.
• Bluetooth® direct first to market with Zoom – HP | Poly offers the world's first Bluetooth® headsets that deliver call control for Zoom without a dongle for select Poly Voyager headsets.
• Bluetooth® direct HP Differentiated Pairing – An HP exclusive single click pairing experience between HP PCs and select Poly Voyager headsets.
  

Note: Bluetooth Direct is available with Poly Voyager Free 60 UC Series and Voyager Surround UC Series with Poly Lens Desktop 2.0 and greater for Windows.*

We are continually improving our Poly Lens experiences, and Poly Lens Desktop 2.0 also includes the following enhancements:

• Notifications Center – Stay informed with the latest updates organized neatly within the top navigation bar referenced with a notification bell visual icon.
• Device Update Improvement – Allows for important device updates to personal USB and Bluetooth audio and video devices to happen in the background while still having access to utilize the rest of the Poly Lens Desktop app.
  For more information on all the experiences Poly Lens Desktop supports, please reference the Poly Lens Desktop release notes and Poly Lens Help.