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HP Poly Studio Desktop Release Notes

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Article ID: 000027192

Windows x64, Windows ARM, Mac

IMPORTANT The Poly Lens Desktop App has been updated to a new brand name and design with several key changes as highlighted here. Please note that Poly Lens Cloud and device management functionality has not changed. Poly Lens Desktop is now known as the HP Poly Studio Desktop App, or Poly Studio Desktop for short. With this rebrand, we have also updated our app’s look and feel, and further enhanced the end user experience with new functionality as described below. To read more about this change, please read about blog article for our Poly Studio announcement here.

What’s New

  • Updated UI/UX – HP Poly Studio Desktop 5.0 introduces an exciting new, modernized end user experience with a new home page, device dashboard page, and flat inventory view. Wellness reminders have also been redesigned for an updated look and feel, and the application support and device support pages have been combined for more seamless switching between these areas.
  • ARM-Based PC Support – Poly Studio Desktop 5.0 adds support for ARM-based PCs with an ARM-native version.
    Note: Please see the Known Issues section below for specific ARM limitations in this release.
  • HP Docks Support – HP G6 docks are now fully supported.
  • HP Displays Support – For HP Series 3, 5, and 7.
  • Light/Dark Modes – Poly Studio Desktop App adds support for light and dark modes throughout the app, including the ability to follow OS system theme for these modes.
  • Calendar Integration – Poly Studio Desktop App adds a new calendar page with the option to connect a user’s Microsoft O365 Calendar to view events and start Teams and Zoom meetings from this page for easy access.
    Note: Some organizations may require IT Admins to grant end user access to connect their O365 Calendar. See Poly Studio Desktop Calendar Integration for detailed information.
  • Enhanced Accessibility Support – Added support for Windows contrast themes and improved Windows Narrator support.
  • Poly Studio A2 Microphone – Poly Studio Desktop now automatically detects Poly Studio A2 Table microphone when connected to Poly Studio V12, enabling seamless mic switching and real-time accessory status across Windows and macOS.
  • MacOS 26 Tahoe Support – Added support for latest version of MacOS.

Fixed Issues

  • The issue with updating the HP 960/965 4k streaming webcam from software version 1001 to 1002 has now been resolved.

Known Issues

  • Headset Issues:
    • Poly Voyager Focus 2 headsets may fail to update after downgrading via custom update.
    • Some Poly Savi headsets do not allow for the device language to be changed in the device settings.
  • Video Issues:
    • The provisioning server type appears as Cloud; however, for Poly Studio V52 and V72, it is actually NTLM.
    • For proxy implementation for Poly Studio V12:
      • The proxy configuration will only work if the proxy has a username and password.
      • The enable/disable toggle is not updated correctly and will always show disabled unless a specific server address is specified.
    • During the initial setup for Poly Studio V12, the Static IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt.
    • If the 802.1 and Proxy settings are configured on Poly Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the App UI after saving if the device firmware is at 1.4.6.430149 or lower.
  • Display Issues:
    • Some display settings may not appear when two or more displays with built-in cameras are connected.
  • Windows ARM Version Only:
    • Cisco Webex, Cisco Jabber, and Avaya Workplace and Avaya One-X Agent softphones are not supported.
    • HP webcams 430/435, 620/625 and 960/965 are not yet supported for firmware updates. Device settings are supported, however.
    • HP Series 3/5/7 Displays are not supported on ARM at this time.
    • Poly Studio USB video devices cannot perform software updates in ARM.
    • When using Zoom for a call, when the mute button is pressed on the headset being used for the call, the mute status is not updated in the Zoom app, even though the headset is now muted.
    • For softphone calls, when the mute button is pressed on the headset being used for the call, a mute ON notification is followed by a mute OFF notification, even though the headset is now muted.

What's New​

  • Improved background process that periodically checks for network reachability after PC startup to reliably connect to the Poly Lens Cloud.
  • Added support for Asynchronous USB Audio setting for Poly Studio R30 addressing the audio issue observed on MacOS Tahoe.

Fixed Issues​

  • Fixed an issue where Poly Studio V72 failed to display the “Current Software” version following an update to v1.6.0.
  • Fixed an issue where Poly Studio V12 failed to display the “Current Software” version following an update leading to incorrect update prompts.

Known Issues​

  • During the initial setup for Poly Studio V12, the "Static" IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt.
  • If the 802.1 and Proxy settings are configured on Poly Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the App UI after saving if the device firmware is at 1.4.6.430149 or lower.
  • Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.

What's New​

  • HP Poly Studio A2 Mic Switching - Added support for a setting in Poly Studio V12 that allows mic switching when the Studio A2 Table Microphone is connected.  

Fixed Issue​

  • Fixed an issue regarding Sensors and Presence missing in Poly Lens Cloud impacting device policies.
  • Fixed an issue where device update option is not disabled during a call.
  • Fixed an issue where on-screen alerts for accessibility and Bluetooth are incorrectly displayed upon host or App reboot.

Known Issue​

  • The Frame size and HDR settings on HP 960/965 webcam are reset to previously set value and represented incorrectly unless the camera is reconnected.

What's New​

  • Proxy configuration - Poly Lens Desktop 2.3 Windows supports Proxy Configuration enabling IT administrators to route application traffic through HTTP(S) proxies using system-wide or per-component settings. See Proxy Configuration for more information.
  • Installation Enhancement – Poly Lens Desktop 2.3 introduces a new installation property for enterprise IT administrators to suppress creation of the desktop shortcut icon during installation. See Installation Enhancement for more information.
  • Loginless deployment – Added the support for the application to always start minimized regardless of whether the user is logged in at the time of installation. 
  • Added support for a setting in Poly Studio V12 that allows mic switching when the Poly Studio A2 Table Microphone is connected.
  • Public BETA support for HP Thunderbolt 4 G6 Docks (100W, 180W, and 280W) is limited in this release. Please refer to Docking Stations section for more details at Poly Lens Desktop – Supported Devices.

Fixed Issues​

  • Fixed an issue where “Call Button Lock” setting for Poly Voyager Focus was missing on Poly Lens Cloud.
  • Fixed an issue regarding ANC/Transparency settings missing on Poly Lens Cloud.
  • Fixed an issue affecting the call answering behavior on Poly Blackwire 8225 headsets.
  • Fixed an issue regarding the missing “Incoming call” for Poly Blackwire 8225 headsets on Poly Lens Desktop and Poly Lens Cloud.
  • Fixed an issue where Poly Lens Desktop incorrectly displayed an available update for headsets that were already running the latest firmware.
  • Fixed an issue where Poly Lens Desktop incorrectly appeared offline in the Poly Lens Cloud inventory.
  • Improved ⁠user experience while setting video favorites on Poly Studio P15.
  • Fixed an issue where supported video devices were not detected by Lens Desktop on ARM-based AI PCs.

Known Issues​

  • An issue with the LegacyHost.exe service can cause the Poly Lens Desktop app to slowdown. The service restarts when the issue is detected and requires no user action.
  • During the initial setup for Studio V12, the Status IP network parameters are not saved after the first attempt when applying the LAN configuration, but this works on the second attempt.
  • If the 802.1 and Proxy settings are configured on Studio V12 through the Poly Lens Desktop app, the changes won't be visible in the app UI after saving, if the device firmware is at 1.4.6.430149 or lower.
  • Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.

What's New​

  • New Device Support – Video: Poly Studio V12/V52/V72, HP webcams 430/435, 620/625, and 960/965.
  • New Device Support – Audio: Poly Voyager Free 20, Voyager Legend 30/50, and Voyager Office Base.
  • Bluetooth® Direct for Device Management: Bluetooth direct support for Poly Voyager Legend 50/30, Voyager Free 20, Voyager Free 60 Series, Voyager Surround 80/85, Voyager Focus 2, and Voyager 4300 Series, allows users to customize settings and update their devices when connected natively via Bluetooth, without a USB adapter.
  • Policy Management: Added support for Immediate Update policy deployment on Poly Lens Cloud that automatically downloads and installs device firmware updates and Poly Lens Desktop updates for end-user without requiring manual intervention.
  • Remote Log Accessibility for IT Admins: Added support for the IT admin to download and retrieve Poly Lens Desktop App logs to help with troubleshooting.
  • Language Localization: Added language localization support for Português (Portuguese), русский (Russian) and Español (Spanish).
  • Rename Device: Added support for Rename feature for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Settings Support: Added support for Close conversation limiting and ANC/transparency mode for Poly Voyager Free 60 Series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.

What's New​

  • Bluetooth® Direct for device management and Zoom Call Control: Support for Poly Voyager Focus 2 and Poly Voyager 4300 Series, allows users to customize settings, update their devices and manage Zoom Call Control when connected natively via Bluetooth, without a USB adapter on Windows PC/Notebook.
  • Policy Management: Added support for Immediate Update policy deployment on Poly Lens Cloud that automatically downloads and installs device firmware updates and Poly Lens Desktop updates for end-user without requiring manual intervention.
  • Remote Log Accessibility for IT Admins: Added support for the IT admin to download and retrieve Poly Lens Desktop App logs to help with troubleshooting.
  • Language Localization: Added language localization support for Português (Portuguese), русский (Russian) and Español (Spanish).
  • Rename Device: Added support for Rename feature for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Settings Support: Added support for Close conversation limiting and ANC/transparency mode for Poly Voyager Free 60 series, Voyager Free 20, Voyager Surround 80/85 and Voyager Legend 30/50.
  • New Features Support for Poly Studio V12: Added support for enabling 802.1x LAN support, Proxy Server support, Simple Certificate Enrollment Protocol (SCEP), and Remote logging support.

Fixed Issues​

  • Fixed an issue regarding DFU enabled during an active call.
  • Fixed an issue regarding Poly Lens Desktop App not launching minimized.
  • Fixed an issue regarding Anti-Startle setting on Poly Blackwire 8225.
  • Fixed an issue regarding unable to select the Installed Certificates for the Wi-Fi Configuration for Poly Studio R30.
  • Fixed an issue regarding missing settings on Poly Lens Cloud supporting Poly Voyager Base-M CD.
  • Fixed crash issue seen after Poly Lens Desktop App upgrade.
  • Fixed an issue regarding Poly Studio P15 manual zoom.

Known Issues​

  • An issue with the LegacyHost.exe service can cause the Poly Lens Desktop app to slowdown. The service restarts when the issue is detected and requires no user action.

  • IT admin cannot set the ANC/Transparency settings via Lens Cloud policy.

  • Most of the supported video devices are not being detected by Lens Desktop on ARM-based AI PCs.

  • During the initial connection setup for Poly Studio V12, the Static connection value does not Save after the first attempt at applying the LAN configuration, but it works on the second attempt.

  • If the 802.1 and Proxy settings are configured on Poly Studio V12 through the Lens Desktop app, the changes won't be visible in the Lens Desktop app UI after saving, if the device firmware is at 1.4.6.430149 or lower. 

  • Once the software for HP 960/965 cameras is updated, the Poly Lens Desktop app must be restarted to display the updated software status.

Important

  • Please refer to the Supported Devices list. Any other devices detected on Poly Lens Desktop may have limited in-app functionality.

Fixed Issues​

  • Fixed an issue regarding the EULA prompt when the Poly Lens Desktop App is deployed using the ACCEPTEULA switch. See Accept EULA feature for more information.
  • Fixed an issue regarding the Acoustic Events report on Poly Lens cloud.
  • Fixed an issue where the Poly Lens Desktop App does not auto-launch in the background after loginless deployment.
  • Fixed an issue where the Poly Lens Desktop App starts in Guest mode upon PC reboot after the first connection post-loginless deployment.

Important

  • Poly Lens Desktop 2.0 for Mac ensures platform security for users and requires admin privileges. Please ensure you have the privileges before you proceed with the installation/upgrade.

  • Poly Lens Desktop 2.0 for Mac supports Mac M1 Series Silicon or later. Intel based CPUs are no longer supported with Lens Desktop for Mac.

What's New​

  • Onboarding: Added Loginless Onboarding for MacOS, see Onboarding - Loginless for more information.
  • Softphone Support: Added support for Avaya Workplace 3.36 Softphone. See Supported U Softphones Clients.
  • Policy Support: Added Software Update support for Poly Lens Desktop Mac controlled via Cloud Policy.
  • Added support for MacOS Sequoia.
  • Notifications Center: Stay informed with notifications in a brand-new way.
  • Lens Desktop App Version: The version of Poly Lens Desktop app is now available under the Poly Lens Settings About section.

IMPORTANT

  • To ensure seamless Avaya call control in Poly Lens Desktop, it is necessary to uninstall any existing version of Plantronics Hub.

What’s New​

  • UC Integration: Added support for Avaya Workplace (version 3.36) and Avaya One-X Agent (version 2.5.16) Softphones (Windows only)
  • New Device Support - Video: Poly Studio V52, Poly Studio V72, and Poly Studio V12
  • New Device Support - Audio: Poly Voyager Legend 50, Poly Voyager Legend 30, Poly Voyager Free 20 with Bluetooth® direct and HP differentiated pairing support, and Poly Voyager Office Base.

Fixed Issues​

  • Fixed an issue regarding Cisco Jabber crashing after installing Poly Lens Desktop 2.0 (Windows)
  • Fixed an issue regarding Poly Savi 8410 Language update
  • Fixed an issue regarding disabling the “Manage All” parent setting not automatically disabling its child settings
  • Fixed an issue regarding Bluetooth radio being turned Off/On during the installation/upgrade of Poly Lens Desktop App on non-HP PCs
  • Fixed an issue where installation of Poly Lens Desktop 2.0 blocked the Bluetooth functionality on ARM based PC systems
  • Policy enhancements for Device Software update and Poly Lens Desktop Version
  • Fixed an issue regarding Poly Studio R30 certificate installation
  • Fixed an issue regarding Settings Policy for Poly Voyager Office Base

Known Issues​

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the ‘Wireless’ category
  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value
  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Poly Blackwire 5210 or Blackwire 8225
  • Poly Studio P15 may incorrectly display "People framing" option for the Tracking mode setting
  • Device Software update button may remain enabled during an active Teams call
  • Incorrect success message displayed when installing certificate with invalid private key

Fixed Issues​

  • Resolved an issue for single user and per machine install scenarios where duplicate Poly Lens Desktop app entries were created in the Poly Lens Cloud portal after upgrading the app to version 2.0.
  • Resolved an issue with the missing update prompt on Poly Lens Desktop app.
  • Resolved an issue with updating the Poly Lens Desktop app after postponing the update 3 times.

Known Issues​

  • Device update over Native Bluetooth is supported for Device Software version 5039 and above.

  • AMD and Intel audio drivers on PCs/Notebooks must be updated to the latest supported full mute sync in Zoom with Bluetooth Direct. For more information, please refer to this Knowledge Article.

  • Camera Favorites will not be migrated to Lens Desktop 2.0.

  • Disabling the Manage All parent setting may not automatically disable its child settings.

  • Poly Voyager Free 60 and Voyager Surround 80 when connected to the system via native Bluetooth, incorrectly display settings under the Wireless category.

  • Performing Factory reset on Poly Voyager Free 60 and Voyager Surround 85 does not revert the following settings to their default value - Mute Reminder mode, Wearing Sensor value, Auto-Answer value, Auto Pause Music value.

  • User is unable to Hold or End Microsoft Teams call when using Poly Savi 7320, Blackwire 5210 or Blackwire 8225.

  • Language update fails when using Poly Savi 8410.

  • Poly Studio P15 may incorrectly display People framing option for the Tracking mode setting.