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Poly Lens Desktop Release Notes

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Article ID: 000027192

IMPORTANT​

  • Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
  • For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled.
  • Cisco Jabber must be stopped before initiating install/upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation/upgrade of Poly Lens Desktop 1.5 is complete.
  • Poly Lens Desktop 1.5 ensures platform security for users and requires Admin privileges to install. Please ensure you have the privileges before you proceed with the installation/upgrade.
  • As an IT admin if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise the version 1.5 to the end users.

What’s New​

Poly Lens Desktop 1.5 includes the following new feature; there are no updates or fixes with this release.

  • UC Integration: Added support for Cisco Webex and Jabber Softphones (Windows only).

Known Issues​

  • When using the Cisco Webex softphone, toggling between an active call and a call on hold using a long press of the mute or call control button does not work; the active call remains active.

What’s New

  • New Device Support: Added support for Poly Voyager Free 20 Charge Case
  • Accessibility: Added Windows narrator support
  • Zoom SDK: Updated Zoom Call Control SDK for Windows and MacOS
  • Poly Lens Mobile App: Added download link/QR code for Poly Lens Mobile app
  • Language Localization: Added support to launch Poly Lens Desktop in the default language as Windows OS upon reboot (defaults to English if the OS language is not supported)
  • Device updates: Added recommendation message to check for Charge Case update after earbuds' update is complete for Poly Voyager Free Series

Fixed Issues

  • Fixed an issue with Launch Application Minimized and Launch Poly Lens on Startup on MacOS Sonoma
  • Fixed an issue with Loginless mode - software update policy (max 3 times)
  • Fixed an issue with Software update notification counter is reset upon Log out on Poly Lens Desktop
  • Fixed Call Control and Mute Sync issues with Zoom
  • Fixed Call Control and Mute Sync issue after call declined with Poly Voyager Surround 80/85 and Poly Voyager 4310/4320
  • Fixed an issue with camera preview in the Poly Lens Desktop app after system resume
  • Fixed an issue with failure to open Poly Lens Desktop from the System tray by double-click
  • Fixed an issue with connect/disconnect of the devices resets the DFU notification counter
  • Fixed an issue with duplicate devices on Poly Lens Cloud after restart
  • Fixed an issue with Headset to PC radio link setting on Poly Savi devices
  • Fixed an issue with Poly Savi 8200 updates
  • Fixed an issue with Poly Studio P5 webcam preview on MacOS
  • Other bug fixes

Known Issues

  • Zoom Call Control
    • Call or Hold state can remain after ending all calls in multi-call scenario
    • Mute MKP is required to answer an incoming call when Call or Hold states remain in Idle
    • SKP to answer may reject an incoming call instead

What's New

  • Updated Health & Wellness to Wellbeing

Fixed Issues

  • Fixed an issue with Poly BT700 device firmware update
  • Fixed an issue with Poly Lens Desktop Software version not loading
  • Fixed an issue with App auto-startup and Launch App minimized setting when updating to version prior to 1.3.2 (Windows)
  • Fixed an issue with anti-startle setting of Poly Savi 7400
  • Fixed an issue regarding missing settings for HP webcams
  • Fixed other minor bugs

Known Issues Poly Lens Desktop App opens maximized irrespective of the setting Launch App minimized being ON (MacOS Sonoma, Ventura)

What’s New

  • Added support for HP webcams 430/435, 620/625, and 960/965 on Microsoft Windows
  • Added language localization support for German, Italian, Polish, Danish, Dutch, and Finnish
  • Added macOS Sonoma support
  • Added a new option for Poly Lens Cloud firmware policy that supports end users using Windows to allow three delays before forcing an update after restart
  • Added setting to turn on Acoustic Events for select headsets on Windows
  • Added support for Poly Lens Desktop version policy on Windows
  • Updated Zoom SDK for Windows
  • Updated device firmware update experience for Poly Voyager Free 60 Series

Fixed Issues

  • Fixed an issue with updating Poly Lens Desktop App
  • Fixed an issue with starting the Poly Lens Desktop App in per-machine mode
  • Fixed an issue with the update notification for Poly Voyager Surround 85
  • Fixed an issue with the active call audio setting for Poly Voyager Surround 85
  • Fixed minor bugs with HP webcams
  • Other bug fixes

What’s New

  • Added support for Poly Voyager Surround 80 UC
  • Added support for Poly Voyager Surround 85 UC
  • Added Support for End Meeting on Zoom Client via Call Control on Poly Headsets

Fixed Issues

  • Fixed an issue with Poly Lens Desktop App crashing on MacOS
  • Fixed an issue with Poly Lens Desktop reporting wrong serial number for Poly Voyager Free 60+ Charge Case
  • Fixed an issue with Poly Voyager Free 60 UC device software update
  • Removed the Streaming Audio setting for Poly Voyager Focus 2. This setting is not supported.

What’s New

  • Added language localization support for French, French-Canada, Japanese, and Chinese (Traditional/Simplified)

Fixed Issues

  • Fixed an issue regarding Poly icons when pinned to taskbar

What’s New

  • Added support for Poly Savi 8400 and Savi 7400 Series
  • Added quick start guide and user guide for Poly Voyager Free 60 Charge Case

Fixed Issues

  • Fixed an issue regarding Poly Lens Desktop not minimized at launch
  • Fixed an issue regarding network connectivity issue banner
  • Removed Poly Lens Desktop shortcut icon on install/upgrade on Windows
  • Fixed an issue regarding language setting of Poly Voyager Free 60 Charge Case
  • Fixed an issue regarding update button for Poly Voyager Free 60 DFU
  • Fixed issues regarding Poly Voyager Free 60 DFU
  • Fixed UI issues of Poly Voyager Free 60
  • Fixed an issue regarding Primary device selection for Poly Voyager Free 60
  • Fixed an issue regarding Poly Blackwire 8225 broken firmware version link
  • Fixed an issue regarding Poly Savi 8220 base freeze
  • Fixed an issue regarding control settings for video devices
  • Fixed an issue regarding loginless install not overriding regular Poly Lens Desktop install
  • Fixed an issue regarding Zoom Call Control

Please note that Poly Lens Desktop Version 1.1.25 was not publicly released.

What’s New

Fixed Issues

  • Fixed an issue with Poly Lens Desktop client communication to Poly Lens Cloud inventory
  • Fixed an issue with accessing Poly Lens Cloud with a proxy server enabled
  • Fixed an issue with the memory leak on macOS
  • Fixed an issue with reduced video resolution on macOS when using video preview
  • Fixed an issue with Poly Lens Desktop software update installer
  • Fixed an issue with inventory view of uninstalled Poly Lens Desktop clients
  • Fixed an issue with missing Show button for Poly Studio E70 on Mac
  • Fixed an issue with Poly Studio E70 device software update
  • Fixed an issue with DFU failure on Poly Savi family devices while playing music

Urgent Update Required
Maintenance Release for Lens Desktop Version 1.1.24
We have identified a critical issue that is impacting customers’ ability to log in to the Poly Lens services including the Lens Portal, Lens Desktop, and Zero Touch services. Regardless if the following issue has been experienced, we strongly recommend all customers immediately upgrade to this latest version of Lens Desktop 1.1.24. Earlier versions of Lens Desktop will contribute to this problem.

What’s New

  • Fixed a critical issue that is impacting customers’ ability to login to the Poly Lens services including the Lens Portal, Lens Desktop, and Zero Touch services.

Action Required
To update, in Lens Desktop please select Settings (Gear icon) to access Poly Lens Settings and select Software Update > Update. The update will automatically download and install. See detailed instructions at the Lens Desktop Help.

If you experience any issues during the update process or after updating, please contact our support team for assistance.