Welcome to Poly Lens Desktop, a single app for customizing and maintaining your personal Poly devices offering built-in personal wellness and device support at your fingertips.
What’s New
- Single sign-on support with Microsoft and Google
- Helpful tips and feature overviews for first-time users
- Customizable hydration and vision break reminders
- Integrated self-help guides that include best practices around headset, camera, and desk ergonomics
- Personal soundscapes that include sounds of waterfalls, streams, and forests
- Inventory of currently connected and previously connected devices
- Visible mute status and device controls in the system tray
- Built-in notifications for the latest available device and Lens Desktop software updates
- When needed, support to update device software from a locally available device software file
- In-app customization of device settings including audio EQ, Poly Acoustic Fence, Poly NoiseBlockAI, and the ability to restore device to factory settings
- In-app camera preview with support for pan controls, zoom controls, snapshot, and grid overlay
- In-app configurations of camera controls including brightness, contrast, backlight compensation, zoom, and more
- In-app links to supporting device documentation including quick start guides and user guides with quick access to Poly support sites
- Device diagnostics info including the product ID, software version, serial number, and device logs
- Support for Poly Studio P15
Requirements
- Poly Lens Desktop requires either Windows 10 (32 bit or 64 bit) and up or Mac OS X 10.14.6 and up
Known Issues
- For best performance, especially related to call control, Poly recommends having only Poly Lens Desktop active and closing Plantronics Hub and/or Polycom Companion App so that they are not running in the background.
- On Windows-based PCs, when using virtual camera apps, such as OBS Studio or Nvidia Broadcast, access to camera controls in the Lens Desktop app will be unavailable.