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Poly Lens Pro for Rooms Service Levels

Regardless of the support service you select, rest assured that we will be available whenever and wherever your business requires, assisting in its success within the ever-changing modern landscape. Here is a summary of the premium service tiers available to you. Note: There is a Poly Lens Pro for Rooms Trial available to all users, see Poly Lens Pro for Rooms Trial for more information.

Poly Lens Pro for Rooms​

This powerful new software offering on the Poly Lens platform is designed to provide IT administrators with enhanced control, seamless integration, and actionable data to optimize the use of video rooms across your organization. The service includes:

  • Remote Room Access: Enables the IT admin to remotely assist users, configure systems, and perform maintenance on video rooms from any location. This feature simplifies troubleshooting, ensures quick resolutions, and helps maintain smooth video collaboration across the organization.

  • Room Analytics: Tracks room usage, duration, and occupancy, providing insights to optimize resource allocation and make informed decisions about video collaboration investments

  • Room Insights Dashboard: The Room Insights Dashboard provides a detailed, easy-to-read view of various aspects of your video room deployment, including visualizations on key metrics such as:

    • Device types
    • Utilization vs. occupancy
    • Uptime and total usage
    • Booked vs. occupied rooms
    • Call type and trends
    • In-person meetings

  • This data helps assess room performance and user behavior, making it easier to pinpoint areas for improvement and identify trends for future technology investments

  • Enriched Insights via Calendar Integrations: Integrates with Microsoft Office 365 calendar, enriching calendar-based insights and providing granular data on room utilization to help make strategic adjustments. This novel integration allows for a deeper understanding of meeting schedules and room usage, enabling more precise and informed decisions.

  • Powerful Data Visualization with Microsoft Power BI: Integrates with Microsoft Power BI, offering advanced data visualization of key metrics like device usage, adoption, and inventory status, enabling the creation of custom reports and deeper, actionable insights

  • Zoom Device Management Integration: Integrates seamlessly with Zoom Device Management, streamlining the management of Zoom-enabled video rooms, providing visibility into the Zoom ecosystem, and empowering IT professionals with enhanced control capabilities

  • APIs for Customization and Flexibility: A comprehensive set of APIs designed for custom integrations, reporting, and data-sharing, providing IT administrators with the flexibility to tailor the platform to their organization's specific needs

Poly+ Enterprise​

Poly+ Enterprise support and services gives you hassle-free asset management, automatic coverage for your entire Poly estate and access to Poly Lens Premium Features. Get Advance Hardware Replacement wherever you need it with pre-paid next-day shipping for minimal downtime. Rely on 24x7 priority response for your Poly and leading ecosystem solutions with your own designated Service Delivery Manager*. Unlock Poly Lens Pro for Rooms to take a proactive position on device management, with advance insights and monitoring tools. Supply your IT staff with features and tools that empower them to serve your teams proactively.

*For eligible customers only

Poly+ Enterprise Services​

  • Unlimited, global priority response 24x7 technical support: Allows for rapid access to the assigned support team and ecosystem cloud partner support.
  • No need to track serial numbers: Use a single Master Account ID for your entire Poly estate.
  • Advance Hardware Replacement: Replace your device with pre-paid next-business-day shipping, ensuring business continuity.
  • Coverage for your entire Poly estate: Get automatic coverage as new devices are added.
  • A designated Customer Success Manager: Dedicated to making sure Poly service program activities are optimized.
  • Premium Enterprise IT tools for maximum success: Unlock premium features in Poly Lens to take a proactive position on monitoring and device management.

Poly+​

Rest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners, including Microsoft, Zoom, GoTo, BlueJeans and others. Poly solutions are rock solid, but if an incident occurs, you’re covered. Advance Hardware replacement with pre-paid next-day shipping assures business continuity. Exclusive professional services discounts save your business time and money, and with upgraded access to premium software, elevating your collaborative experience for your entire enterprise couldn’t be easier. Unlock the potential of the possible.

Poly+ Services​

  • Unlimited, Global 24x7 Technical Support: Help how and when you need it: phone, chat, web, live video.
  • Advance Hardware Replacement: Replace your device with pre-paid next-business-day shipping, ensuring business continuity.
  • Ecosystem Cloud Partner Support: Improved response times in Poly-enabled ecosystem cloud solutions.
  • Exclusive Professional Services Discounts: Save your business time and money with special discounts.
  • Upgraded Access to Premium Software Elevate your collaborative experience with IT tools designed to enable superior user experience and greater adoption across the entire enterprise.

Poly+ Supported Devices​

The Poly+ feature is available on all devices that Poly Lens supports. See Supported Devices for a detailed list of all devices supported by Poly Lens.
Note: Poly+ does not support the Poly Blackwire 3200 series.