Acoustic Events
The Acoustic Events Report provides a comprehensive history of acoustic events during conversations using supported Poly products. It includes data on initial and mitigated dB levels, noise reduction, event duration, and call times.
Requirements
- Poly Lens Desktop version 1.3.0, or higher
- Devices that support Acoustic Events Reporting
- SS0 or Loginless deployment of Lens Desktop for Windows
Enabling Acoustic Events
To generate an Acoustic Events Report, the device must support Acoustic Events and the connected Lens Desktop App must have the Acoustic Event Reporting feature enabled via Policy.
Enable using Policy
- In the Poly Lens cloud select Manage > Policies > Account/Device Group/Site/Device User Group > Device Models tab.
- Select a Lens Desktop App from the Device Model list.
- Select Advanced, and enable the Acoustic Event Reporting.
- Select Apply.
Note: You can also enable Acoustic Event Reporting on a single app instance. This is often used for testing before wide-scale rollout.
- Select Manage > Policies > Individual > Device Models tab in the Poly Lens cloud.
- Select a Lens Desktop App from the Device Model list.
- Select Advanced and enable Acoustic Event Reporting.
- Select Apply.
Create an Acoustic Events Report
- Go to the ACCOUNT menu and select your Account from the list.
- Select Insights > Reports.
- Select Acoustic Events from the side tab.
Note: Requires Poly Plus Enterprise License to access. - Set the Date Range to show available data.
- Select the Time setting ("your local time zone" or UTC).
Note: The time setting button will display the abbreviation for your local time zone (MT, CT, etc.). - The Acoustic Events information will display in the list. Acoustic Events are defined as a high level signal that meets certain pre-defined parameters – which could be loud sounds, very short electric bursts (aka clichés) and digital data clichés.
- Detailed information gathered on each acoustic event includes initial dB level, Actual dB which is the mitigated level experience by the user, Reduction dB which is the amount the headset reduced the noise level, Duration of event in seconds, limiter, as well as the time of the call start and end when the event happened.
Devices that Support Acoustic Event Reporting
| Family | Model |
|---|---|
| Blackwire | Blackwire 5200 Series Blackwire 7225 Blackwire 8225 |
| DA | DA70 + EncorePro Headset DA80 + EncorePro Headset DA90 + EncorePro Digital Headset |
| EncorePro | EncorePro 300 Series EncorePro 500 USB Series EncorePro 700 USB Series |
| MDA | MDA 480 + EncorePro Headset MDA 490 + EncorePro Headset MDA 524 QD + EncorePro Headset MDA 526 QD + EncorePro Headset |
| Savi | Savi 7300 Office Series Savi 8200 Office Series Savi 8200 UC Series Savi 8400 Office Series |
| Voyager | Voyager 4300 UC Series Voyager 5200 UC Series Voyager Free 20 Series Voyager Free 60 Series Voyager Surround 80 UC Voyager Surround 85 UC |