Device Details - Voice and USB
The Device Details page provides you with all the device information and access to device settings that you will need to manage this device properly.
Note: This page covers the Device Details of Voice and USB devices, for information on the Video Device Details, see Device Details - Video.
To access the Device Details page:
- If you have more than one Account, make sure you are in the correct Account for the following procedure.
- Go to Manage > Inventory.
- Locate the device from the list and select the Device Name to open the Device page.
Details
The Details side tab displays the device information for the selected device. This page allows you to:
- Edit the device information
- Restart the device remotely
- Reset the device back to factory defaults
- Make a call (Dial Out) from a Voice device
- Delete this device from Poly Lens
- Be notified if the device is in an active call
Device Inventory Detail Icons
| Field/Icon | Description |
|---|---|
| Device Name | The name of the device set in Poly Lens or on the Device System Web Interface. |
| Online/Offline icon |  - Indicates the device is Online, which means the device is powered on, connected to a network and reporting data to the Poly Lens cloud. If you hover over this icon, a popup will display with the Online/Offline status. Note: This indicator does not display for devices that do not provide status (example: Poly microphone).  - Indicates the device is Offline, which means the device is not connected to a network. If you hover over this icon, a popup will display with the Online/Offline status. Note: This indicator does not display for devices that do not provide status (example: Poly microphone). |
| Provision icon | The provisioning icon displays when the device has been provisioned. If you hover over this icon, a popup will display with additional information.  Provisioned (Active) icon: Indicates that the provisioned device has communicated with the provisioning server within the last 24 hours.  Provisioned icon: Indicates that the provisioned device has not communicated with the provisioning server within the last 24 hours.  Staged icon: Indicates that the device has been staged to be provisioned. Note: When the device is in provisioning mode, only the provision based settings and updates are displayed. |
Device Information
| Field | Description |
|---|---|
| Serial Number | The serial number of the device. |
| MAC Address | The MAC address of the device. |
| Private IP | A private IP address is assigned to a device within a closed network. |
| Software Version | The software version of the device. |
| Public IP | A public IP address is an address that is assigned to a device that is connected to the internet. |
Location Information
| Field | Description |
|---|---|
| Room | The room where the device is located. |
| Site | The site where the device is located. |
| Floor | The floor where the device is located. |
| Address | The address where the device is located. |
Connectivity
| Field | Description |
|---|---|
| Last Provisioning Sync | The date of the last update from the provisioning server. Note: - (dash) indicates that the device is not provisioned. |
| Date Added | The date the device was connected to the Account. Note: A date of "Before 05/18/21" indicates that the device was added to the Account before this feature was released. |
| Last Detected | The latest date that Poly Lens detected this device. |
Linked Devices
The Linked Devices section will appear when a device is attached to the device being viewed. A graphic of the linked device is shown with a name and a link to the Device Details page for easy access.
The supported Poly devices are:
- Microphones
- Cameras
- Tablets
- Speakers
- Remote Controls
- IP Devices (Trio, X50, X30)
| Field/Icon | Description |
|---|---|
 /  | The Linked Device icon is displayed when the linked device is successfully linked to this device. The Unlinked Device icon is displayed when the device is currently not linked to this device. |
| Device Model | The name of the device set in Poly Lens or on the Device System Web Interface. Note: This Model Name is a link to the Device Details page for the linked device. |
| MAC Address | The MAC address of the device. |
| Serial Number | The serial number of the device. |
| Software Version | The software version of the device. |
| Last Detected | The latest date that Poly Lens detected this device. |
Group Membership
The Group Membership displays all the groups that this device belongs to and the basic information of the group. You can quickly go to the group, with the Group Name link. You can also add or remove this device from a group from this page. See Manage Device Groups for more information on Device Groups.
| Field | Description |
|---|---|
| Precedence | Displays the list of groups in the order of precedence. The order can be reversed with the arrow icon on the right of the column heading. Note: You can change the precedence level of a group by selecting a group and dragging to the place in the list. |
| Group Name | The name of the group. Note: This is a link to the group. |
| Model Count | The number of different models in this group. |
| Policy Count | The number of different policies in this group. |
| Device Count | The number of devices in this group. |
Add Devices to a Device Group
- In the Group Membership section, select Add Device to Group.
- Select one of the following from the dropdown menu.
- Create a New Group - Enter a Group Name and select Create.
- Add to Existing Group - Enter a Group Name or select a Device Group from the list and select Add.
- The Group Name will now populate the Group Membership table.
Remove Devices from a Device Group
- In the Group Membership section, select the checkbox associated with the Group Name to delete.
- Select Remove from Group.
- Select Remove to confirm.
Edit Device
To edit a device that is in your account.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to edit and select the Device Name to open the Details page.
- Select Edit Device.
- Edit the device information as needed.
- Select Save Changes.
Restart Device
To restart your device remotely from Poly Lens.
Warning: Restarting your device will end active calls, and the device will be offline for several minutes during this process.
Note: The Restart button is only displayed when the device is Online.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to restart and select the Device Name to open the Details page.
- Select Restart Device.
- Select Restart.
Factory Reset
To reset the device back to factory defaults from Poly Lens.
Warning: This process will restart your device and will end active calls, the device will be offline for several minutes during this process.
Note: The Factory Reset button is only displayed when the device is Online.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to reset and select the Device Name to open the Details page.
- Select Factory Reset.
- The system will reset back to the factory defaults settings, and the system will restart.
Dial Out
This option allows you to make a call from a voice device.
Note: The Dial Out button is only displayed when the voice device is Online.
- Select Manage > Inventory.
- Select a Voice Device that is Online, from the list to make a call from.
- Select Details from the side tabs.
- Select More Actions > Dial Out.
- Enter a Call To number.
- Select a Dial Type from the dropdown list. Options are SIP, TEL, and H.323.
- Enter a line number.
- Select Dial Out.
- If successful, a message will appear.
Delete Device
To delete a device in your Poly Lens account.
- In Poly Lens, go to Manage > Inventory.
- Locate the device to delete and select the Device Name to open the Details page.
Note: To delete a device listed in the Linked Devices section, select the device link (this will open its Device Details page). - Select Delete.
Important: This action cannot be undone. - Select Delete to confirm.
- The device will be removed from the Device Inventory list.
- To finalize the delete of the device, go to the web configuration utility of the device and disable provisioning.
- Voice Device - On the web configuration utility, go to Settings > Provisioning
- USB Device - On the web configuration utility, go to Admin Settings > Provisioning
Note: To stop sending data to Poly Lens, once the device is deleted, on the device web configuration utility go to Servers > Cloud and uncheck the Preference - I agree to participate in the collection of usage data that will allow Poly to improve their products and services and reboot the device.
Active Call Notification
When on the Device Details page, if the device is currently on a call an Active Call green indicator will appear next to the device name at the top of the Device Details page. If you make an attempt to modify the device configuration, the system will warn you that you may interfere with the call in-progress. This indicator will no longer display when the call has ended.
Settings
The Settings side bar tab opens the Device Settings page for the selected device.
- For Voice Device Settings information see Device Settings Voice.
Note: The Settings option is only available if Device Provisioning is enabled. See Enable Device Provisioning on an Account.
Troubleshooting
The Troubleshooting side bar tab currently opens the troubleshooting features available on this device. See Troubleshooting for detailed information on these features.
Analysis
The Analysis side bar tab currently opens the Analysis insight feature available on all devices. This feature allows you to configure charts to perform an analysis, specifically on this device. See Analysis for detailed information on this feature.